Shipping Policy

At Bardot Shop, we believe that elegance extends beyond our carefully curated collections to every aspect of your shopping experience. Just as our designs transition seamlessly from special occasions to everyday sophistication, we strive to make our shipping and returns process equally refined and straightforward.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Timeframes

Shipping Method	Cost	Delivery Timeframe	Carrier
Standard Shipping	$12.95	10-15 business days after shipment	DHL or FedEx
Free Shipping	Free (on orders over $50)	15-25 business days after shipment	EMS

Returns & Exchanges Policy

Timeframe

We accept returns and exchanges within 15 days of your receipt of items.

Condition Requirements

All returned items must be in their original condition:

• Unworn and unwashed
• Original tags attached
• In original packaging

Return & Exchange Process

1. Submit Your Request

   To initiate a return or exchange, please email our customer service team at [email protected] with the following information:

   • Subject: Return/Exchange Request – Order #[Your Order Number]
   • Order Number
   • Item(s) to Return/Exchange (Product Name, Size, Color)
   • Reason for Return/Exchange
   • Preferred Resolution (Refund/Exchange for specific item)
   • Your Contact Information (Full Name, Email, Phone Number)
2. Receive Authorization & Instructions

   Within 1-2 business days, our customer service team will respond with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship your return without this authorization.

3. Ship Your Return

   Package your item securely, including the original packing slip or a copy of your order confirmation. Clearly mark the RMA number on the outside of the package.

   Ship your return to:

   Bardot Shop Returns
   328 Clarence Court
   Jacksonville, US 28540

   We recommend using a trackable shipping service and retaining your proof of postage. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

4. Processing Your Return

   Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive an email notification once your return has been processed.

Refund Information

Refunds will be issued to the original payment method used for purchase:

• Credit Card Payments (Visa, MasterCard, JCB): Refunds will appear on your statement within 5-10 business days after processing
• PayPal Payments: Refunds will be credited to your PayPal account within 3-5 business days after processing

Please note that original shipping fees are non-refundable, except in cases of our error or defective items.

Exchange Information

For exchanges, we will ship your new item once we receive and process your return. If the exchanged item has a different price, we will process the appropriate refund or charge the difference to your original payment method.

International Returns

International customers are responsible for any customs duties, taxes, or additional shipping fees associated with their return. We recommend declaring the package as “Returned Goods” to potentially reduce customs fees.