At Bardot Shop, we believe that elegance extends beyond our carefully curated collections of black, leather, midi, slip, and strapless dresses to every aspect of your shopping experience. Just as our designs transition seamlessly from special occasions to everyday sophistication, we strive to make our returns process equally refined and straightforward.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in their original condition: unworn, unwashed, with original tags attached, and in their original packaging.

Please Note: Due to hygiene reasons, we cannot accept returns on leather dresses unless they arrive damaged or defective. All other dress categories—including our black, midi, slip, and strapless designs—are eligible for return within the specified timeframe.

Return & Exchange Process

Step 1: Submit Your Request

To initiate a return or exchange, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Bardot Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Item(s) to Return/Exchange: [Product Name, Size, Color]

Reason for Return/Exchange: [Please specify]

Preferred Resolution: [Refund/Exchange for (specify item)]

Contact Information: [Your Full Name, Email, Phone Number]

Thank you,

[Your Name]

Step 2: Receive Authorization & Instructions

Within 1-2 business days, our customer service team will respond with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship your return without this authorization.

Step 3: Ship Your Return

Package your item securely, including the original packing slip or a copy of your order confirmation. Clearly mark the RMA number on the outside of the package. Ship your return to:

Bardot Shop Returns
328 Clarence Court
Jacksonville, US 28540

We recommend using a trackable shipping service and retaining your proof of postage. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Step 4: Processing Your Return

Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive an email notification once your return has been processed.

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit Card Payments (Visa, MasterCard, JCB): Refunds will appear on your statement within 5-10 business days after processing
  • PayPal Payments: Refunds will be credited to your PayPal account within 3-5 business days after processing

Please note that original shipping fees are non-refundable, except in cases of our error or defective items.

Exchange Information

For exchanges, we will ship your new item once we receive and process your return. If the exchanged item has a different price, we will process the appropriate refund or charge the difference to your original payment method.

International Returns

As we serve customers globally (with limited exceptions in remote areas of Asia and select locations), international customers are responsible for any customs duties, taxes, or additional shipping fees associated with their return. We recommend declaring the package as “Returned Goods” to potentially reduce customs fees.

Questions?

Our customer service team is dedicated to providing the same meticulous attention to detail in resolving your concerns as we do in curating our collections. Please contact us at [email protected] with any questions about our returns and exchanges policy.

Just as our designs embody timeless elegance, we strive to ensure your experience with Bardot Shop remains sophisticated and trustworthy from purchase to returns.