FAQ

Bardot Shop specializes in timeless, elegant women’s fashion with a focus on sophisticated silhouettes. Our collections feature classic pieces like slip dresses, midi dresses, and strapless designs in refined fabrics including leather and essential colors like black and white. Each garment is crafted to be more than just clothing—it’s a companion for your cherished memories and special moments.

Our clientele consists of fashion-forward individuals with sophisticated lifestyles who appreciate timeless designs and attention to detail. Our customers value elegance in both their wardrobe selections and their shopping experience, seeking garments that transition seamlessly from special occasions to everyday elegance.

Our collection focuses on elegant women’s dresses including slip dresses, midi dresses, and strapless designs. We feature premium materials such as leather and offer essential color palettes centered around black and white tones that form the foundation of a sophisticated wardrobe.

Each product page includes detailed size charts and measurements to help you select the perfect fit. We recommend comparing your measurements with our chart rather than relying solely on standard sizing, as our garments are designed with specific silhouettes in mind.

Yes, our garments are crafted to our exacting size specifications. However, due to the tailored nature of our designs, we encourage customers to consult our detailed size guides for each product to ensure optimal fit for your silhouette.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We utilize industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.

To maintain our meticulous preparation standards, orders cannot be modified or cancelled once they have entered our 1-2 business day processing period. Please review your order carefully before completing your purchase.

We proudly offer global delivery services to fashion-forward individuals across the world. Please note that delivery to some remote areas in Asia and select locations may not be available.

We offer two shipping methods:
– Standard Shipping ($12.95): Expedited service via DHL or FedEx, typically arriving within 10-15 business days after shipment
– Free Shipping: Complimentary EMS service for orders of $50 or more, delivering within 15-25 business days after shipment

Each Bardot piece requires 1-2 business days for meticulous preparation before shipment. Standard shipping then takes 10-15 business days, while free shipping takes 15-25 business days. These are estimates and may vary based on location and customs processing.

Yes, once your order has been dispatched from our Jacksonville studio, you will receive tracking information to monitor your package’s journey to you.

International orders may be subject to customs duties, taxes, or fees imposed by your country’s import regulations. These charges are the responsibility of the recipient and are not included in your Bardot Shop order total.

We want you to be completely delighted with your Bardot experience. We offer a gracious 15-day return policy from the date of receipt if your purchase doesn’t meet your expectations.

Please contact our customer service team at [email protected] within 15 days of receiving your order. We will guide you through the return process to ensure your experience remains seamless.

To be eligible for return, items must be in their original condition with tags attached and unworn. For hygiene reasons, certain items may have specific return restrictions.

Our dedicated customer service team is here to assist you with any questions about your Bardot experience. Please contact us at [email protected] and we’ll ensure your experience remains seamless from selection to delivery.

Our studio is located at 328 Clarence Court, Jacksonville, US 28540, where each garment is meticulously prepared for its journey to you.